By Mr. Surender Jeet Raj, Senior Vice President (Human Resource Operations), Newgen Software
The world is dealing with a difficult time as the novel coronavirus has not just created a health emergency but also resulted in a financial crisis. The pandemic is creating an atmosphere of unrest for people and businesses alike. To take precautions from the pervasive outbreak and ensure the physical and mental wellbeing of employees, businesses around the world are implementing safety measures.
Newgen has always been committed to employee wellbeing as part of its value system. With an indefinite lockdown in place, we immediately opted for practices that promote health and wellness among our employees.
Embracing the New Normal
Our quick response to the situation served as one of the major safeguards for all the employees against the virus.
- All international travel was stopped immediately and employees working across the globe were evacuated
- Employees returning from international and domestic travel were asked to self-quarantine
- Remote working was enabled to transition all our employees to a work from home environment
- Aarogya Setu app was made mandatory for all employees as per the government directives and safety protocols
- An in-house health assessment app was developed to constantly monitor any risk to our employees
Rewarding Exemplary Efforts
Fostering employee satisfaction is essential for the overall growth of the company, which is why it is essential to offer incentives to recognize employees who are going beyond their call of duty to deliver excellence in this critical time. At Newgen, we are running multiple campaigns to acknowledge and appreciate the efforts of our employees. It creates a sense of accomplishment in the employees and further aligns their individual goals with the organizational goals. It also adds to their extrinsic motivation and inspires the staff to work more efficiently.
Creating a Virtual Safe Space
We have initiated digital meetings and activities to induce a stress-free environment and strengthen the trust between the organization and employees.
- We are keeping the motivational levels high with creative employee engagement activities like Zumba, bhangra, riddles, talent hunt, Pictionary, and Bollywood quizzes, among other fun games and events
- The leadership and HR teams frequently interact with the employees with an intent to address their concerns around job security and to keep the employees abreast with organizational updates
- The coffee sessions with the CTO and CHRO provide the employees with the opportunity to share their personal experiences of working from home and raise any concerns that they may have
These activities have been an immense morale booster for our employees as it helps them virtually connect with their colleagues and re-affirms their loyalty with the organization.
Establishing a Personal Connect
Newgen is helping the workforce manage their way through these distressing times. The HR team is being trained to become a confidante to the employees, and an external partnership is being evaluated for providing expert guidance. We are encouraging physical exercise, regular breaks, healthy eating habits, and the importance of hydration through our internal communications portal. HR representatives are also reaching out to the employees who are feeling vulnerable or are living alone so that they do not feel isolated.
Upskilling our Workforce
Experts suggest that IT companies will experience growth in the post-COVID19 era as avenues for more digital business opportunities will surface. With distributed working being accepted as the norm, there will be an increased demand for IT products and services such as collaboration tools, cloud-based services, and enterprise-wide digital transformation. We have significantly increased our learning and development efforts during this period to prepare our employees for the upcoming challenges and to make them ready for the future.
In the time of a crisis, work can be the one constant that brings stability and structure in an otherwise disoriented routine. Hence, creating continuous, meaningful work can play a significant role in providing relief and creating a positive environment for employees. Being a compassionate employer and showing the appropriate level of empathy has helped us ensure that the operations are not suffering when the business goes through a difficult time. Keeping employees engaged, looking out for their welfare, and providing the necessary support to the workforce has helped us create a wonderful work culture.
It is important to have clearly defined ground rules to make it a mutually beneficial time for both the employees and the organization.
About Newgen Software
Newgen Software is a global provider of business process management (BPM), enterprise content management (ECM), customer communication management (CCM) solutions with a footprint in 66 countries with large, mission-critical solutions deployed at banks, governments, BPOs & IT companies, insurance firms and healthcare organizations.
For over two decades, organizations leveraged Newgen’s innovative technologies and solutions to streamline their processes and drive smarter business decisions. Newgen through its proven configurable unified platforms provides a perfect amalgamation of information/content, technology, and processes; the building blocks of digital transformation. This has enabled clients to manage their content, processes, and communication while transforming their customers’ experience, bringing agility to their operations and context to their data for real-time visibility and control.
The company has been recognized by distinguished analyst firms including Gartner and Forrester. It features in the Wave™ Reports on Dynamic Case Management, Digital Process Automation and Enterprise Content Management by Forrester. Further, it has been positioned in the Magic Quadrants for intelligent business process management (iBPM), enterprise content management (ECM), customer communication management (CCM) and BPM-Platform-Based case management frameworks.
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